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Terms and Conditions

Last Updated: June 2026

Please read these Terms and Conditions ("Terms") carefully before using the Alma platform (the "Service") operated by hialma.org LLC ("us", "we", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

1. Acceptance of Terms & Age Requirements

By accessing the Service, you represent that you are at least 18 years of age, or the age of legal majority in your jurisdiction. If you are under 18, you may not use the Service without explicit parental consent. We reserve the right to terminate accounts that we believe are operated by unauthorized minors.

2. AI-Generated Content & Relational Memory

Alma utilizes advanced artificial intelligence to index memories and generate text, audio, and visual content ("AI Content"). You acknowledge and agree that:

  • Not Professional Advice: AI Content is for personal and entertainment purposes only. It does not constitute medical, legal, psychological, or financial advice.
  • Inaccuracies & Hallucinations: AI Content may occasionally be inaccurate, misleading, or fabricate facts. We do not warrant the accuracy, completeness, or usefulness of synthesized memories or interactions.
  • Third-Party Processing: To provide the Service, your inputs, images, and audio references are securely transmitted to third-party AI API providers for processing. By using the Service, you consent to this data processing.

3. Acceptable Use Policy

You are strictly prohibited from using Alma to create, upload, or share Content that:

  • Generates deepfakes, voice clones, or likenesses of real, living individuals without their explicit, documented consent.
  • Promotes violence, self-harm, hate speech, or illegal acts.
  • Generates sexually explicit material or non-consensual intimate imagery.
  • Attempts to reverse engineer, scrape, or systematically extract data or underlying models from the Service.

Violation of this policy will result in immediate account termination without refund and potential referral to law enforcement.

4. Subscriptions, Tiers, and Payments

Alma offers premium subscription tiers that unlock advanced features such as extended memory processing, visual avatars, and voice generation.

  • Billing: Subscriptions are billed automatically on a recurring basis. By providing a payment method, you authorize us (or our third-party payment processor) to charge the applicable fees.
  • Cancellations: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle.
  • No Refunds: Due to the high computational costs of generating media and indexing AI memory, all charges are non-refundable. We do not provide credits for partially used billing periods.
  • Fair Use: We reserve the right to throttle or limit API generations for accounts that exhibit excessive usage that degrades platform stability for others.

5. Copyright Infringement & DMCA Policy

We respect the intellectual property rights of others. If you believe that content located on or linked to by Alma violates your copyright, you are encouraged to notify us in accordance with the Digital Millennium Copyright Act (DMCA). We will respond to all such notices by removing the infringing content or disabling all links to the infringing content. We will terminate a visitor's access to the Service if, under appropriate circumstances, the visitor is determined to be a repeat infringer.

6. Service Modifications & API Reliance

Alma relies on third-party foundational models and APIs to generate multi-sensory content. We reserve the right to modify, suspend, or discontinue any feature of the Service (including specific voice or visual generation capabilities) at any time, with or without notice, if our upstream providers change their terms, pricing, or availability. You agree that hialma.org LLC will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

7. Data Retention & Account Deletion

Upon account deletion or subscription lapse, we are not obligated to retain your relational memories, persona embeddings, or generated media assets. We reserve the right to permanently delete inactive data from our servers to manage computational and storage resources. It is your responsibility to export or save any vital text or media prior to account closure.

8. Feedback & Unsolicited Ideas

If you send us direct feedback, comments, suggestions, or ideas regarding the Service ("Feedback"), you agree that we may use such Feedback without any restriction or obligation to compensate you. By submitting Feedback, you grant us a perpetual, irrevocable, non-exclusive, worldwide license to incorporate your ideas into the Alma platform.

9. Intellectual Property & User Content

hialma.org LLC claims no ownership over your original uploaded data ("User Generated Content"). However, by posting Content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and display that Content strictly for the purpose of operating and improving the Service.

10. Disclaimer of Warranties ("AS IS")

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

In no event shall hialma.org LLC, its founders, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, emotional distress, or other intangible losses resulting from your access to or inability to access the Service, or any AI Content generated by the platform.

12. Dispute Resolution & Class Action Waiver

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration, rather than in court. You and hialma.org LLC agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Electronic & Email Communications

By creating an account on Alma, you agree that we may send you electronic communications, including transactional emails, system updates, and automated engagement or check-in notifications from your AI companion. You can opt out of receiving companion-initiated check-in emails at any time by updating your preferences in your Account Settings.